Sorry for the delayed release – I’ve been very sick this week!
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Name: Zack the Mod.
Occupation: Tech support for an intracontinental company.
Hobbies: Zack enjoys video games, movies, and reading.
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Joseph: Welcome to Five Question Interviews! I hope you enjoy your time here, as we delve deep into the burning questions on everyone’s minds.
Zack: Ditto that.
J: As you know, Five Question Interviews is a unique interview format in which you will only be asked five questions (excluding follow-up questions), derived from your own interests and fan suggestions. I have compiled some good questions, so prepare yourself!
Z: Alright!
Question #1: In a nutshell, how would you describe your job?
Z: My job is supporting the technical aspects of a school yearbook picture company, we support the schools that use our software as well as the employees across the company that are working with the schools to sell our product. we tackle everything under the sun. I also moonlight as an on call person supporting the systems that might crash. I am on call 24/7 when I have the phone, willing to reach out to the technicians that are able to fix the issue.
J: How many schools do you serve in a given year?
Z: We are a national company across the US and Canada, with over 100 offices probably, that is just a guess. It’s a far reaching company… I don’t even know a specific number of schools, but in the corporate office alone there are at least 700 employees to give you an idea of the size of it.
J: And your company deals primarily in a yearbook picture software. Who uses the software, and what does it do?
Z: The most used software is used by the schools, they use it to get their pictures out of our CD and into their database. Also it can print ID cards and certificates, etc.
J: So the software comes with the CD?
Z: Yes along with the pictures and names of the kids, along with any other data they provided us before the CD creation.
J: That’s pretty cool that the software can also print ID cards and certificates. How often do school utilize that function?
Z: Once a year unless our photographers go back to retake pictures which is common. But it can vary school to school.
J: How many schools do you think print ID cards with your software? Most of them, or just a handful?
Z: I would say a few, because we have yet another software that prints them for the schools. We also print them ourselves if the school pays for it.
J: You said that your company has its own photographers. So the photographers, the software and all its features, the tech support… all a package deal?
Z: Yep, although we typically don’t support the photographers unless it’s their work email account having issues.
J: But the photographers are employed by your company?
Z: Yes. They are seasonal based on the school year.
Adding in the photographers, the office employees all around, and the corporate office, I actually have no idea how big the company is, but I imagine it’s huge!
J: Interesting. I always had this idea that photographers were guys with cameras who went from school to school, and the software they had was given to them by a company they weren’t connected to.
You know, freelance.
Z: That probably happens with smaller companies.
Question #2: What is the worst tech support incident you’ve ever encountered?
Z: Hmmm.
The one I felt most horrible about was when we had to process a request for a child that died in a school shooting. As a courtesy, my company pushes those kinds of… what we call “jobs” to the head of the line and make sure they ship pronto, all for free. I took the call from the representative that worked with the school to pass this to our shipping team.
J: What was the request exactly?
Z: This particular student’s parents wanted the pictures so they could use them at the funeral/memorial service for the child.
J: Seems like your company views such requests as a no-brainer. Bravo to all of you.
What is the most interesting problem, but not necessarily bad, you’ve ever had to deal with?
Z: I was hoping you would ask this question, as I had an answer lined up.
J: Sweet!
Z: One time I had a call from a school that had a student in… what’s the name of it… where the government protects the identity of people for safety…
J: Witness protection.
Z: That’s it.
Yeah, I had someone with a request for a person in witness protection. They could not have their name printed on the picture, which is a feature we offer.
It was so crazy! I had never even thought of the minutia of witness protection and all the aspects it would affect.
J: Oh definitely. One slip-up and your life is in danger.
Z: Exactly.
There was another time I had a call with a deaf person. It wasn’t actually that interesting, since they had a translator. But how many people can say they talked to a deaf person on the phone?
J: I know I can’t!
Question #3: What are you currently reading?
Z: I am currently reading the third book in the Ender’s Game series, Xenocide.
J: For the first time?
Z: Yep. I read Ender’s Game for the first time before the movie came out, and kept going.
J: What’s your overall opinion so far?
Z: I would go back in time and just stick to reading the first book in the series. The others seem like he’s trying to recapture the feeling of the first and failing. The second book was a serious chore to get through, I don’t know how I did it. The third isn’t as bad, but I do not pick it up every day. It takes a while to pick up, but overall not a bad read. Although one gripe I have is that he has shoehorned a lot of religious aspects into it and it is very blatant. He is a known Mormon, and I am religious myself, but I do not find it tasteful how he went about it.
J: Pedantic and heavy-handed? Or preachy?
Z: I would say both, haha.
J: That’s a shame. But the first book, pretty good?
Z: The first book is one of my favorite books I’ve ever read. Highly recommended.
J: While we’re on that subject… As an avid reader, what are some of your favorite stories, novels, or book series of all time?
Z: My favorite book of all time is Catch-22. I used to tell people it was my favorite before I had finished reading it. I also love The Lord of the Rings trilogy. And I take pride in owning the complete collection of Calvin & Hobbes. They never get old.
J: First off, I have to agree with you on that. Calvin & Hobbes never gets old. I grew up reading Peanuts and Calvin & Hobbes anthologies.
Z: I was always bored in study hall and the teachers owned comic book collections… It was my favorite part of the day.
J: I also want to commend your good taste in The Lord of the Rings. You’re one of several guests I have had here that happened to be Tolkien scholars to some degree or another.
Z: Haha, thanks. I have only read the books a few years ago and only the once, but I can still appreciate them like the scholars can.
J: I had someone on last week who rereads them every year.
Z: That is crazy town. I would rather read something new, but I can appreciate the zeal behind it. I heard that Christopher Lee reads them every year as well, the actor that played Saruman.
J: Oh yeah, I remember reading at one point that he was a huge Tolkien scholar and insisted on correct pronunciations during the making of the movies. He didn’t catch everything, of course, but a lot was pretty spot-on.
Z: I love it when actors are huge fans of the works they are involved in.
J: You’ve also read The Hobbit, correct?
Z: Correct. Fun Fact: I own a third edition copy of the book!
J: Wow, lucky! I have an edition that’s been doctored up in the “Riddles in the Dark” chapter to make references to Sauron.
Z: Oooh, interesting
J: I only remember this because I’m currently reading The Hobbit to my 4-year-old son.
Z: Such a good choice to read to kids.
J: We briefly talked about rereading books. What have you spent the most time rereading?
Z: Through just a fluke, Catch-22 probably. Only because I kept stopping and never finishing the book. It would take so long between reads, that I started over. I don’t think that counts though. I actually don’t really reread much. I have intended to reread the Harry Potter series which I have never done all the way through (a second time), as well as listen to the Game of Thrones series audiobooks a second time to see if I missed anything.
J: You never know, you may have missed a few deaths. Maybe they added a few since the last time you listened.
Z: Haha!
Question #4: As of right now, what is your number one favorite video game?
Z: I would have to say the original Halo. I have never played a game so zealously!
J: I really have to agree with you. So many good memories of split-screen and LAN play with friends.
Z: It was exactly that that made me answer how I did.
J: C’mon 343 Industries, give us the original Sidewinder!
Z: Much agreed.
I remember “breaking the map” on Sidewinder. A ton of fun! I have never tried to take apart any game so much as I did with Halo. It wasn’t even malicious, it was just curiosity that drove me.
J: Any good memories from Halo 2?
Z: I remember driving home from the store with it in my car after the midnight launch… I remember playing a ton of Xbox Live games with people from the Rooster Teeth Community in the early days.
We would spend countless hours playing, and the later it went into the night, the more laid back we became. We played all the “user-invented” gametypes such as Zombies, before such a gametype existed.
We tried breaking the map (and succeeded numerous times) as we just chatted it up.
J: Have you played anything that has come close to the first two Halo games when it comes to playability and nostalgia?
Z: Maybe Zelda Wind Waker… The HD remake made me super nostalgic. Other than that, no.
J: We could talk video games all day, but I’ll wait until we have more time. For now, I just want to know…
How is Destiny?
Z: The first thing I preface my opinion of Destiny with is always this; I am super excited to play it, and even if not everyone thinks it’s the next Halo, my main reason for excitement is because the Xbox One (and PS4 for that matter) is starved for good, playable, fun games.
This game scratches my itch and then some. I am excited to play beyond what I accomplished in the Beta and see how much more there is to uncover.
Even now I have the game on pause and the music is just awe-inspiring to listen to in the background.
J: It makes me happy beyond all reason that Marty O’Donnell wrote the music.
Z: I woke up at 2am after a short nap to play the game, if that says anything. I went to bed after an hour and a half of playtime, to try to rest up for work. Didn’t really help, but it was worth it.
And it makes me sad he no longer works at Bungie! Wonder what he will move on to next.
J: Well, thanks for taking time out of Destiny‘s release day to talk to me. You’ve gotta be tired and at the same time, itching to keep playing.
Z: Haha, anytime! Well not any time, but you get the sentiment.
Question #5: You were a well-known member of the Rooster Teeth Community long before you became a Forum Mod. How has becoming a mod changed the way you interact with the community, compared to before you were a mod?
Z: It has probably made me more tired of the average newbie on the site than I would have been, but I try not to let anyone notice. It has also helped me hone my skills in deducting if a person is my friend for me or for my status. When I first became a moderator, I had an interesting psychological reaction. I instantly tried to become super-active on the site. In part because I wanted to show off the new MOD tag, but also to show that I was worthy of the title.
I don’t think it has affected my activity. What affects that more is my workday. I mostly browse it while at work, but on busy days sometimes I just have to step back and feed the master that pays me.
J: People friend you because you’re a mod?
Z: Every once in a while that happens, but not as often as I thought before I became a mod. Since being mod, I have become more careful about what I Like of others that will show up in the feed of all those that watch me. Before I might have been “Like” happy, but now I am more selective. Although I try not to factor that in too much.
J: I can see that. You’re more in the public eye.
Back in your pre-mod days, you were known simply as “Zatch”. Some might even say you had a good thing going. Why the change?
Z: Haha, ah yes, the identity crisis. It is still ongoing, I hope you know.
The trigger was when Edwin changed his and I contemplated changing mine. He said I should because it would keep in the theme of my returning to the site. A new age.
J: That’s actually why I made a new account over a year ago. I could have just changed the name but my activity on the site had gotten so stale, I needed a fresh start.
Z: A fresh start, probably Edwin’s exact words.
J: Where did the name “Zatch” come from?
Z: My name is Zack, but on my birth certificate it states Zachary, like usual. It is a little weird to have a name that transforms when shortened, so usually people go with Zach.
But that never made sense to me, because of the CH. By putting the T in Zatch, I forced the reader to pronounce it how I saw Zach, in my head. My family calls me Zatch pretty frequently.
J: That is clever.
I know you’re a very active mod in the Rooster Teeth sponsors chat. What led you to brave that dangerous, scary place?
Z: I mentioned briefly before my celebration tour of the site after I became a mod, that no place was left untouched by my name. Sponsor chat was included and it just sort of stuck…as I realized the amount of power I wielded over the regular users. I never really abuse the power, but the option is interesting. It’s scary at times, but the chat moderator that was there before me has sort of abandoned the place so now I’m relied on to keep the peace.
J: I’m glad somebody is, wink.
Z: Just don’t look when I’m busy at work. It’s dangerous to go alone!
J: It’s dangerous to go alone, take this Zack!
Z: Got my reference! I didn’t complete it because lazy.
J: Thank you for taking the time to meet with me today! However, we’re not finished just yet.
One of the unique elements of Five Question Interviews is that now that the interview is complete, you have a chance to ask me one question. What have you prepared for me?
Z: What was the question and response from a prior interviewee that you most enjoyed and fondly recall?
J: I think the coolest moment that has happened so far in an interview was in my interview with Akash Thakkar, the video game composer who had a panel at RTX 2013.
Z: Whoa!
J: I asked him when he began composing, and it turned out that until college had only ever been a rock drummer and wanted to tour. Then he changed his mind and began to immerse himself in music composition and sound design. Like, square one. And now he makes a living as a freelance music/sound guy for video games.
Z: That is crazy, but gives hope for those with just the passion.
J: It stuck out to me because I see so many college students just throwing away their money, wasting their time with trivial things when they could be learning SO much. Most college students don’t even have jobs so it’s the ideal time to just LEARN, LEARN, LEARN.
But definitely, if you have a passion for something, pursue it with everything you have. And not only that, but find someone who knows more than you do and learn from them. I hear all too often that “the rules are meant to be broken, so why bother learning them.” But self-teaching only goes so far in some fields.
Z: That is one of the things I wish I knew before I went to college. Oh well, make the best of the decisions you make. It’s all you can do.
J: Hindsight is 20/20. Always has been, always will be.
It was in that same interview that Akash turned around and asked me what I would tell myself if I could send a message to myself right as I was starting college. I had a lot to say to my hypothetical self. So I know where you’re coming from.
Again, thanks for meeting with me today. Good luck in your future endeavors and adventures in the supporting of technical things!
Z: Thank you! -Your friendly neighborhood mod.
If you see injustice on the site, let me know!
J: This is by far the longest interview I’ve done so far, but we covered some ground and it was a lot of fun.
Z: That it was! Didn’t even feel like I needed to play Destiny.
J: Wherever there is injustice… Zack will be there!
Z: The watchful protector… the teal knight.
J: Wherever there is suffering, he’ll be there!
Z: Ok, now i feel like I need to play Destiny.
J: Have fun!
Z: Toodles!
If you want to know more about Zack the Mod, you can find him at:
- Twitter: http://www.twitter.com/ZackBeNimble
- Rooster Teeth: http://www.roosterteeth.com/Zack
Have a question for Zack that has not yet been asked? Do you want to see Zack return and answer more of your questions? Suggest more questions below! Did you enjoy the interview? Leave your feedback below, subscribe, and share with your friends!